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Frequently Asked Questions FAQ

Sales inquiry: sales@lunrk.icu

Technical support: tech@lunrk.icu

 

Q1. How much is the shipping cost and handling?

Q2. When will my order arrive?

Q3. How to track my order status?

Q4. How do I pay?

Q5. How much is the import duties and taxes?

Q6. Does our product come with any warranty or guarantee?

Q7. How to do if I have some questions on assembling the kit?

 


 Q1. How much is the shipping cost and handling?

 

We offer two shipping methods for international orders: AIRMAIL and EXPRESS (EMS) shipping. Please contact our sales for shipping by FedEX or DHL. All the shipping can be tracked and is secure. The shipping cost will be automatically calculated by our system when you enter your shipping country after checking out. Most of the countries are included in our system. Please contact us if your country does not appear in our system. We ship for all countries.

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 Q2. When will my order arrive?

Total delivery time = Process time (1-3 business days) + Shipping time (depending on shipping method and country)

We ship order every day except on Sunday and public holidays according to Hong Kong Statutory holidays.

Estimated shipping time

Airmail:

To Japan, Taiwan, South Korea: 3-5 days
To United States, Canada, Australia:
7-10 days
To most European countries:
7-14 days

Express (EMS):

To Japan, Taiwan, South Korea: 2-3 days
To United States, Canada, Australia: 3-
5 days
To most European countries: 5-
7 days

 

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 Q3. How to track my order status?

All orders are shipped by Hong Kong Post by default. You can find the tracking number in the menu of “tracking package” after login in our website with registered ID and password.

To track by Hong Kong Post, enter the tracking number in the following link:

http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

 

Or by track-trace and select your country with advance option:

 

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 Q4. How do I pay?

We accept Paypal, MasterCard, VISA, and AMERICAN EXPRESS card.

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Payment by Credit Cards:

To proceed the check out, the webpage will be redirected to Paypal homepage. Without login to the Paypal, you can pay by abovementioned credit cards near the left-bottom portion of the page.

Payment by Direct Bank to Bank Transfer:

You can contact the service from your local bank. Once your order is confirmed, our bank details will be given to you. Or please contact us by sales@lunrk.icu for our bank information. Your order will be dispatched upon payment received. Please note that money wiring incurs a service fee charged by your bank.

 

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 Q5. How is the import duties and tax?

You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they are. Customs policies vary widely from country to country; you should contact your local customs office for further information.

However, we generally will declare the ordered items as gift with low values.

 

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 Q6. Does our product come with any warranty or guarantee?

We guarantee full refund within 7 days upon receipt without used. All vacuum tubes will have warranty of 30 days upon receipt. If the item is lost during shipping as verified by the post tracking or the received item is broken with photo proof, we must send you replacement of it.

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 Q7. What to do if I have some questions on assembling the kit?

All kits come with schematics, part lists and guides. You can download it in our website http://lunrk.icu/download/.

Any questions on kit assembly, please contact our technical support by: tech@lunrk.icu

Our technicians will help you fix it step by step and you can find similar replies there.

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